Source :HTC SMARTPHONE WIKI
OPTION 1
Press Start -> Accessories -> Clear Storage, press enter to launch, you will be prompted to type "1234" and to press Enter. If you do this you will lose all contents and the Dash will be restored t
o its original configuration. It takes about 5 minutes for it do this and reboot.
If you are locked up and can't get to the Clear Storage utility, turn the phone off; hold down the two softkey menu select buttons (above the home and <- buttons); press power on while still holding the buttons down and follow the prompts on the screen. Timing is critical on the latter option, so if you miss it once, try again.
If you are locked up and can't get to the Clear Storage utility, turn the phone off; hold down the two softkey menu select buttons (above the home and <- buttons); press power on while still holding the buttons down and follow the prompts on the screen. Timing is critical on the latter option, so if you miss it once, try again.
OPTION 2
(THIS IS WHAT T-MOB TECH SUPPORT WILL ADVISE YOU TO DO)
MASTER RESET PROCEDURES UPPDATED ON 7/23/07
I had to follow the correct steps twice before the reset took effect so don't give up after the first try. Start with Dash powered off.
1. PRESS AND HOLD BOTH SOFT KEYS.
2. WHILE HOLDING DOWN SOFT KEYS, PRESS AND RELEASE THE POWER BUTTON, WAIT 3-5 SEC. (PHONE SHOULD POWER ITSELF ON BY DOING THIS)
3. RELEASE THE TWO KEYS SOFT KEYS.
4. WHEN SCREEN ON DASH LOOKS LIKE IT'S IN DOS FORMAT, PRESS SEND (GREEN ANSWER KEY)
MASTER RESET PROCEDURES UPPDATED ON 7/23/07
I had to follow the correct steps twice before the reset took effect so don't give up after the first try. Start with Dash powered off.
1. PRESS AND HOLD BOTH SOFT KEYS.
2. WHILE HOLDING DOWN SOFT KEYS, PRESS AND RELEASE THE POWER BUTTON, WAIT 3-5 SEC. (PHONE SHOULD POWER ITSELF ON BY DOING THIS)
3. RELEASE THE TWO KEYS SOFT KEYS.
4. WHEN SCREEN ON DASH LOOKS LIKE IT'S IN DOS FORMAT, PRESS SEND (GREEN ANSWER KEY)
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